.shell{display:grid;grid-template-columns:var(--rail-width) 1fr;height:100vh;overflow:hidden}.rail{display:flex;flex-direction:column;border-right:1px solid var(--color-border);background:var(--color-bg-elevated);min-height:0}.rail-brand{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-4) var(--space-4) var(--space-3);font-family:var(--font-display);font-variation-settings:"opsz" 32,"wdth" 84,"wght" 700;font-size:var(--text-lg);letter-spacing:-.02em}.rail-mark{width:20px;height:20px;display:grid;grid-template-columns:1fr 1fr;grid-gap:2px;gap:2px;flex:none}.rail-mark i{background:var(--color-border-strong);border-radius:1px;transition:background var(--duration) var(--ease-out)}.rail-mark i:nth-child(2){background:var(--color-accent)}.rail-org{padding:0 var(--space-4) var(--space-3);font-size:var(--text-xs);color:var(--color-text-subtle);border-bottom:1px solid var(--color-border);margin-bottom:var(--space-2)}.rail-nav{display:flex;flex-direction:column;gap:1px;padding:0 var(--space-2)}.rail-section{padding:var(--space-4) var(--space-4) var(--space-1);font-size:var(--text-2xs);text-transform:uppercase;letter-spacing:.08em;color:var(--color-text-subtle);font-weight:600}.rail-item{position:relative;display:flex;align-items:center;gap:var(--space-2);padding:7px var(--space-3);border-radius:var(--radius-sm);color:var(--color-text-muted);font-size:var(--text-base);text-decoration:none;transition:background var(--duration) var(--ease-out),color var(--duration) var(--ease-out)}.rail-item:hover{text-decoration:none}.rail-item.is-active,.rail-item:hover{background:var(--color-bg-hover);color:var(--color-text)}.rail-item.is-active{font-weight:500}.rail-accent{position:absolute;left:0;top:6px;bottom:6px;width:2px;border-radius:var(--radius-pill);background:var(--color-accent-line)}.rail-icon{width:16px;text-align:center;opacity:.85;flex:none}.rail-label{flex:1 1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.rail-badge{font-size:var(--text-2xs);padding:1px 5px;border-radius:var(--radius-pill);background:var(--color-bg-active);color:var(--color-text-muted)}.rail-footer{margin-top:auto;padding:var(--space-3);border-top:1px solid var(--color-border);display:flex;align-items:center;justify-content:space-between;gap:var(--space-2)}.main{display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}.topbar{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-3) var(--space-4);border-bottom:1px solid var(--color-border);background:var(--color-bg-elevated);flex:none}.topbar h1{font-size:var(--text-lg);font-variation-settings:"opsz" 20,"wdth" 96,"wght" 600}.topbar-spacer{flex:1 1}.content{flex:1 1;overflow:auto;min-height:0}.content-padded{padding:var(--space-4)}.theme-toggle{display:inline-flex;border:1px solid var(--color-border);border-radius:var(--radius-sm);overflow:hidden;background:var(--color-bg-inset)}.theme-option{border:0;background:transparent;color:var(--color-text-subtle);min-width:26px;min-height:26px;display:inline-flex;align-items:center;justify-content:center;padding:0 6px;cursor:pointer;font-size:var(--text-sm);line-height:1;transition:background var(--duration) var(--ease-out),color var(--duration) var(--ease-out)}.theme-option:hover{color:var(--color-text);background:var(--color-bg-hover)}.theme-option.is-active{background:var(--color-bg-active);color:var(--color-accent)}.info-button{border:1px solid var(--color-border);background:var(--color-bg-inset);color:var(--color-text-subtle);border-radius:var(--radius-sm);width:26px;height:26px;cursor:pointer;font-size:var(--text-md);line-height:1;transition:color var(--duration) var(--ease-out),border-color var(--duration) var(--ease-out)}.info-button:hover{color:var(--color-accent);border-color:var(--color-border-strong)}.info-button:active{transform:scale(.96)}.info-dialog{border:0;padding:0;background:transparent;max-width:380px}.info-dialog::-webkit-backdrop{background:rgba(0,0,0,.5);animation:fade-in var(--duration) var(--ease-out)}.info-dialog::backdrop{background:rgba(0,0,0,.5);animation:fade-in var(--duration) var(--ease-out)}.info-dialog-body{background:var(--color-bg-elevated);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-5);box-shadow:var(--shadow-overlay);animation:rise-fade var(--duration-slow) var(--ease-out)}.info-dialog-title{font-size:var(--text-2xl);font-variation-settings:"opsz" 32,"wdth" 88,"wght" 700}.info-dialog-sub{color:var(--color-text-subtle);font-size:var(--text-sm);margin:var(--space-1) 0 var(--space-3)}.info-dialog-text{color:var(--color-text-muted);margin:0 0 var(--space-4)}.info-dialog-credit{margin:0 0 var(--space-4);font-size:var(--text-md)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:var(--space-2);padding:6px var(--space-3);border-radius:var(--radius-sm);border:1px solid var(--color-border);background:var(--color-bg-elevated);color:var(--color-text);font:inherit;font-size:var(--text-base);font-weight:500;cursor:pointer;white-space:nowrap;transition:background var(--duration) var(--ease-out),border-color var(--duration) var(--ease-out),transform var(--duration-fast) var(--ease-out)}.btn:hover:not(:disabled){background:var(--color-bg-hover);border-color:var(--color-border-strong)}.btn:active:not(:disabled){transform:scale(.98)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-sm{padding:3px var(--space-2);font-size:var(--text-sm);min-height:24px}.btn-primary{background:var(--color-accent);border-color:var(--color-accent);color:var(--color-accent-contrast)}.btn-primary:hover:not(:disabled){background:var(--color-accent-hover);border-color:var(--color-accent-hover)}.btn-ghost{background:transparent;border-color:transparent;color:var(--color-text-muted)}.btn-ghost:hover:not(:disabled){background:var(--color-bg-hover);color:var(--color-text)}.btn-danger{color:var(--color-danger);border-color:var(--color-border)}.btn-danger:hover:not(:disabled){background:var(--color-danger-dim);border-color:var(--color-danger)}.btn-spinner{width:11px;height:11px;border:2px solid;border-right:2px solid transparent;border-radius:50%;animation:spin .6s linear infinite}@keyframes spin{to{transform:rotate(1turn)}}.status{display:inline-flex;align-items:center;gap:5px;font-size:var(--text-sm);white-space:nowrap}.status-glyph{font-size:9px;line-height:1}.status-info .status-glyph{color:var(--color-info)}.status-accent .status-glyph{color:var(--color-accent)}.status-neutral .status-glyph{color:var(--color-text-muted)}.status-muted .status-glyph,.status-subtle,.status-subtle .status-glyph{color:var(--color-text-subtle)}.priority{display:inline-flex;align-items:center;gap:6px;font-size:var(--text-sm)}.priority-bars{display:inline-flex;gap:1.5px;align-items:flex-end;height:11px}.priority-bar{width:2.5px;background:var(--color-border-strong);border-radius:1px;transition:background var(--duration) var(--ease-out)}.priority-bar:first-child{height:4px}.priority-bar:nth-child(2){height:6px}.priority-bar:nth-child(3){height:8.5px}.priority-bar:nth-child(4){height:11px}.priority-normal .priority-bar.is-filled{background:var(--color-text-muted)}.priority-low .priority-bar.is-filled{background:var(--color-text-subtle)}.priority-high .priority-bar.is-filled{background:var(--color-warn)}.priority-urgent .priority-bar.is-filled{background:var(--color-danger)}.priority-label{color:var(--color-text-muted);text-transform:capitalize}.badge{display:inline-flex;align-items:center;padding:1px 6px;border-radius:var(--radius-sm);font-size:var(--text-xs);font-weight:500;border:1px solid transparent}.badge-neutral{background:var(--color-bg-active);color:var(--color-text-muted)}.badge-accent{background:var(--color-accent-dim);color:var(--color-accent)}.badge-warn{background:var(--color-warn-dim);color:var(--color-warn)}.badge-danger{background:var(--color-danger-dim);color:var(--color-danger)}.badge-info{background:var(--color-info-dim);color:var(--color-info)}.sla{font-size:var(--text-sm);white-space:nowrap;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.sla-neutral{color:var(--color-text-subtle)}.sla-warn{color:var(--color-warn);font-weight:500}.sla-danger{color:var(--color-danger);font-weight:600}.ai-marker{position:relative;color:var(--color-accent);font-size:var(--text-sm);cursor:help;line-height:1}.ai-marker-tip{position:absolute;bottom:calc(100% + 6px);left:50%;transform:translateX(-50%) translateY(4px);width:max-content;max-width:260px;display:flex;flex-direction:column;gap:3px;padding:var(--space-2) var(--space-3);background:var(--color-bg-elevated);border:1px solid var(--color-border);border-radius:var(--radius-md);box-shadow:var(--shadow-overlay);color:var(--color-text);font-size:var(--text-sm);opacity:0;pointer-events:none;transition:opacity var(--duration) var(--ease-out),transform var(--duration) var(--ease-out);z-index:var(--z-drawer)}.ai-marker:focus-visible .ai-marker-tip,.ai-marker:hover .ai-marker-tip{opacity:1;transform:translateX(-50%) translateY(0)}.ai-marker-tip em{color:var(--color-text-muted);font-style:italic}.ai-marker-tip time{color:var(--color-text-subtle);font-size:var(--text-xs)}.panel{background:var(--color-bg-elevated);border:1px solid var(--color-border);border-radius:var(--radius-md);overflow:hidden}.panel-header{display:flex;align-items:center;justify-content:space-between;gap:var(--space-3);padding:var(--space-3) var(--space-4);border-bottom:1px solid var(--color-border)}.panel-title{font-size:var(--text-sm);font-family:var(--font-sans);font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--color-text-muted)}.panel-actions{display:flex;gap:var(--space-2)}.panel-body{padding:var(--space-4)}.field{display:flex;flex-direction:column;gap:5px;margin-bottom:var(--space-4)}.field-label{font-size:var(--text-sm);font-weight:500;color:var(--color-text-muted)}.field-required{color:var(--color-danger);margin-left:3px}.field-hint{color:var(--color-text-subtle)}.field-hint,.field-message{font-size:var(--text-xs);margin:0}.field-message{color:var(--color-danger)}.field-error .input,.field-error select,.field-error textarea{border-color:var(--color-danger)}.input,select,textarea{width:100%;padding:6px var(--space-3);border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-bg);color:var(--color-text);font:inherit;font-size:var(--text-base);transition:border-color var(--duration) var(--ease-out),box-shadow var(--duration) var(--ease-out)}.input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--color-focus);outline-offset:1px;border-color:var(--color-accent)}.input:focus,select:focus,textarea:focus{border-color:var(--color-accent)}.input[type=date]:focus-within,.input[type=datetime-local]:focus-within,.input[type=month]:focus-within,.input[type=time]:focus-within,.input[type=week]:focus-within{outline:2px solid var(--color-focus);outline-offset:1px}textarea{resize:vertical;min-height:80px;font-family:inherit}.input-mono{font-family:var(--font-mono);font-size:var(--text-sm)}.table-scroll{overflow-x:auto}.table{width:100%;border-collapse:collapse;font-size:var(--text-sm)}.table th{text-align:left;font-size:var(--text-xs);font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-subtle);white-space:nowrap;position:-webkit-sticky;position:sticky;top:0;background:var(--color-bg-elevated);z-index:1}.table td,.table th{padding:var(--space-2) var(--space-3);border-bottom:1px solid var(--color-border)}.table tbody tr{transition:background var(--duration) var(--ease-out)}.table tbody tr:hover{background:var(--color-bg-hover)}.table td[data-numeric]{text-align:right}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));grid-gap:var(--space-3);gap:var(--space-3)}.stat{background:var(--color-bg-elevated);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:var(--space-3) var(--space-4)}.stat-label{font-size:var(--text-xs);text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-subtle);margin-bottom:5px}.stat-value{font-family:var(--font-display);font-variation-settings:"opsz" 32,"wdth" 92,"wght" 620;font-size:var(--text-2xl);line-height:1.1}.stat-accent{color:var(--color-accent)}.stat-warn{color:var(--color-warn)}.stat-danger{color:var(--color-danger)}.stat-sub{font-size:var(--text-xs);color:var(--color-text-subtle);margin-top:3px}.meter{display:inline-flex;align-items:center;gap:var(--space-2)}.meter-track{width:56px;height:4px;background:var(--color-bg-active);overflow:hidden}.meter-fill,.meter-track{border-radius:var(--radius-pill)}.meter-fill{display:block;height:100%;transition:width var(--duration-slow) var(--ease-out)}.meter-accent{background:var(--color-accent)}.meter-warn{background:var(--color-warn)}.meter-danger{background:var(--color-danger)}.meter-value{font-size:var(--text-xs);color:var(--color-text-muted);min-width:30px}.tabs{display:flex;gap:var(--space-1);border-bottom:1px solid var(--color-border)}.tab{position:relative;border:0;background:transparent;color:var(--color-text-muted);padding:var(--space-2) var(--space-3);font:inherit;font-size:var(--text-base);cursor:pointer;display:inline-flex;align-items:center;gap:6px;transition:color var(--duration) var(--ease-out)}.tab.is-active,.tab:hover{color:var(--color-text)}.tab.is-active{font-weight:500}.tab-accent{position:absolute;left:0;right:0;bottom:-1px;height:2px;background:var(--color-accent-line)}.tab-count{font-size:var(--text-2xs);padding:0 5px;border-radius:var(--radius-pill);background:var(--color-bg-active);color:var(--color-text-subtle)}.empty{display:grid;place-items:center;padding:var(--space-7) var(--space-4);min-height:240px}.empty-inner{text-align:center;max-width:380px}.empty-title{font-size:var(--text-lg);margin-bottom:var(--space-2)}.empty-description{color:var(--color-text-muted);margin:0 0 var(--space-4)}.skeleton-stack{flex-direction:column;padding:var(--space-4)}.row,.skeleton-stack{display:flex;gap:var(--space-2)}.row{align-items:center}.col{display:flex;flex-direction:column;gap:var(--space-2)}.spacer{flex:1 1}.muted{color:var(--color-text-muted)}.subtle{color:var(--color-text-subtle)}.small{font-size:var(--text-sm)}.xs{font-size:var(--text-xs)}.mono{font-family:var(--font-mono)}.truncate{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.grid-2{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));grid-gap:var(--space-3);gap:var(--space-3)}@media (max-width:900px){.shell{grid-template-columns:1fr}.rail{display:none}}.login{min-height:100vh;display:grid;place-items:center;padding:var(--space-4)}.login-card{width:100%;max-width:360px;background:var(--color-bg-elevated);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-5)}.login-brand{display:flex;align-items:center;gap:var(--space-2);margin-bottom:var(--space-2)}.login-brand h1{font-size:var(--text-2xl);font-variation-settings:"opsz" 32,"wdth" 84,"wght" 700;letter-spacing:-.02em}.login-tagline{color:var(--color-text-muted);font-size:var(--text-sm);margin:0 0 var(--space-5)}.login-footer{justify-content:space-between;margin-top:var(--space-5);padding-top:var(--space-4);border-top:1px solid var(--color-border)}.inbox-toolbar,.login-footer{display:flex;align-items:center}.inbox-toolbar{gap:var(--space-3);padding:var(--space-2) var(--space-4);border-bottom:1px solid var(--color-border);flex:none}.inbox-search{position:relative;width:260px;flex:none}.inbox-search .input{padding-left:26px}.inbox-search-icon{position:absolute;left:8px;top:50%;transform:translateY(-50%);color:var(--color-text-subtle);font-size:var(--text-md);pointer-events:none}.inbox-views{display:flex;gap:var(--space-1);overflow-x:auto}.chip{border:1px solid var(--color-border);background:transparent;color:var(--color-text-muted);border-radius:var(--radius-pill);padding:2px var(--space-3);min-height:24px;display:inline-flex;align-items:center;font:inherit;font-size:var(--text-sm);cursor:pointer;white-space:nowrap;transition:background var(--duration) var(--ease-out),color var(--duration) var(--ease-out),border-color var(--duration) var(--ease-out)}.chip:hover{background:var(--color-bg-hover);color:var(--color-text)}.chip.is-active{background:var(--color-accent-dim);color:var(--color-accent);border-color:var(--color-accent)}.inbox,.inbox-grid{display:flex;flex-direction:column;flex:1 1;min-height:0}.inbox-head,.inbox-row{display:grid;grid-template-columns:var(--inbox-grid);align-items:center;grid-gap:var(--space-3);gap:var(--space-3);padding:0 var(--space-4)}.inbox-head{height:30px;border-bottom:1px solid var(--color-border);font-size:var(--text-xs);text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-subtle);font-weight:600;flex:none;background:var(--color-bg-elevated)}.inbox-scroll{flex:1 1;overflow-y:auto;min-height:0}.inbox-row{border-bottom:1px solid var(--color-border);cursor:pointer;position:relative;transition:background var(--duration) var(--ease-out)}.inbox-row:hover{background:var(--color-bg-hover)}.inbox-row.is-selected{background:var(--color-bg-active)}.inbox-row.is-selected:before{content:"";position:absolute;left:0;top:0;bottom:0;width:2px;background:var(--color-accent-line)}.inbox-subject{font-weight:450}.col-account,.col-custom,.col-subject{display:flex;align-items:center;gap:6px;min-width:0}.col-number,.col-updated{text-align:right}.inbox-loading{padding:var(--space-3) var(--space-4)}.inbox-hints{display:flex;align-items:center;gap:5px;padding:var(--space-2) var(--space-4);border-top:1px solid var(--color-border);flex:none}kbd{font-family:var(--font-mono);font-size:var(--text-2xs);padding:1px 4px;border:solid var(--color-border);border-width:1px 1px 2px;border-radius:3px;background:var(--color-bg-inset);color:var(--color-text-muted)}.ticket-header{border-bottom:1px solid var(--color-border);background:var(--color-bg-elevated);flex:none}.ticket-header-main{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-3) var(--space-4) var(--space-2)}.ticket-number{flex:none;font-size:var(--text-sm)}.ticket-subject{font-size:var(--text-lg);font-variation-settings:"opsz" 20,"wdth" 96,"wght" 600;min-width:0;flex:1 1}.ticket-header-sub{display:flex;align-items:center;gap:var(--space-2);padding:0 var(--space-4) var(--space-3)}.ticket-body{flex:1 1;display:grid;grid-template-columns:minmax(0,1fr) var(--context-width);min-height:0;overflow:hidden}.ticket-conversation{overflow-y:auto;padding:var(--space-4);display:flex;flex-direction:column;gap:var(--space-3);min-height:0}.ticket-conversation>:first-child{margin-top:auto}.ticket-context{border-left:1px solid var(--color-border);overflow-y:auto;padding:var(--space-3);display:flex;flex-direction:column;gap:var(--space-3);min-height:0}.message,.ticket-context{background:var(--color-bg-elevated)}.message{border:1px solid var(--color-border);border-radius:var(--radius-md);overflow:hidden}.message-contact{background:var(--color-bg-inset)}.message-ai{border-left:2px solid var(--color-accent)}.message.is-internal{border-style:dashed;background:transparent}.message-head{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);border-bottom:1px solid var(--color-border);font-size:var(--text-sm)}.message-author{font-weight:600}.accent-dot{color:var(--color-accent)}.message-body{padding:var(--space-3);font-size:var(--text-md);line-height:1.6}.message-body p{margin:0 0 var(--space-2)}.message-body p:last-child{margin-bottom:0}.citation{color:var(--color-accent);font-family:var(--font-mono);font-size:var(--text-2xs);padding:0 1px;cursor:help}.code-block{background:var(--color-bg-inset);border:1px solid var(--color-border);border-radius:var(--radius-sm);padding:var(--space-2) var(--space-3);overflow-x:auto;font-size:var(--text-sm);margin:var(--space-2) 0}code{font-family:var(--font-mono);font-size:.92em}.composer{border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-bg-elevated);overflow:hidden}.composer-draft-banner{display:flex;align-items:center;gap:var(--space-2);background:var(--color-accent-dim);font-size:var(--text-sm)}.composer-draft-banner,.composer-stream{padding:var(--space-2) var(--space-3);border-bottom:1px solid var(--color-border)}.composer-stream{background:color-mix(in oklab,var(--color-accent-dim) 60%,transparent);animation:rise-fade .22s var(--ease-out) both}.composer-stream-head{display:flex;align-items:center;gap:var(--space-2);margin-bottom:var(--space-1)}.composer-stream-body{margin:0;white-space:pre-wrap;max-height:9.5rem;overflow-y:auto}.stream-caret{display:inline-block;width:.5ch;height:1em;margin-left:1px;vertical-align:text-bottom;background:var(--color-accent);animation:caret-pulse 1s ease-in-out infinite}.composer-input{width:100%;border:0;background:transparent;padding:var(--space-3);color:var(--color-text);font-family:inherit;font-size:var(--text-md);resize:vertical;min-height:90px}.composer-input:focus-visible{outline:2px solid var(--color-focus);outline-offset:-2px}.composer-actions{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);border-top:1px solid var(--color-border)}.composer-toggle{display:flex;align-items:center;gap:5px;color:var(--color-text-muted);cursor:pointer}.input-inline{width:auto;min-width:100px;padding:3px var(--space-2);font-size:var(--text-sm)}.link-button{border:0;background:transparent;color:var(--color-accent);cursor:pointer;font:inherit;padding:4px 2px;min-height:24px}.link-button:hover{text-decoration:underline}.kv{display:grid;grid-template-columns:auto 1fr;grid-gap:5px var(--space-3);gap:5px var(--space-3);margin:0;font-size:var(--text-sm)}.kv dt{color:var(--color-text-subtle)}.kv dd{margin:0;text-align:right}.cost-value{font-family:var(--font-display);font-variation-settings:"opsz" 28,"wdth" 92,"wght" 620;font-size:var(--text-xl)}.similar{margin-top:var(--space-3);padding-top:var(--space-3);border-top:1px solid var(--color-border)}.field-editor{gap:var(--space-3)}.field-editor,.field-section{display:flex;flex-direction:column}.field-section{gap:6px}.field-section-title{text-transform:uppercase;letter-spacing:.06em;font-weight:600}.field-row{display:grid;grid-template-columns:1fr auto;align-items:center;grid-gap:var(--space-2);gap:var(--space-2)}.field-row-label{display:flex;align-items:center;gap:5px;color:var(--color-text-muted)}.multiselect{flex-wrap:wrap;gap:4px}.drawer-backdrop,.multiselect{display:flex;justify-content:flex-end}.drawer-backdrop{position:fixed;inset:0;background:rgba(0,0,0,.45);z-index:var(--z-drawer)}.drawer{width:min(560px,100vw);height:100%;background:var(--color-bg-elevated);border-left:1px solid var(--color-border);box-shadow:var(--shadow-overlay);display:flex;flex-direction:column}.drawer-head{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-3) var(--space-4);border-bottom:1px solid var(--color-border);flex:none}.drawer-head h2{font-size:var(--text-lg);font-variation-settings:"opsz" 20,"wdth" 96,"wght" 620}.drawer-body{overflow-y:auto;padding:var(--space-4);display:flex;flex-direction:column;gap:var(--space-5)}.drawer-section h3{display:flex;align-items:center;gap:var(--space-2);font-size:var(--text-sm);font-family:var(--font-sans);font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--color-text-muted);margin-bottom:var(--space-2)}.drawer-reasoning{color:var(--color-text-muted);margin:var(--space-2) 0 0;font-style:italic}.drawer-gap{margin:var(--space-2) 0 0;padding:var(--space-2);background:var(--color-warn-dim);border-radius:var(--radius-sm);color:var(--color-text)}.source-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:var(--space-2)}.source{border:1px solid var(--color-border);border-radius:var(--radius-sm);padding:var(--space-2);background:var(--color-bg)}.source.is-cited{border-left:2px solid var(--color-accent)}.source-head{display:flex;align-items:center;gap:6px}.source-content{color:var(--color-text-muted);margin:5px 0 0;line-height:1.5}.tool-call{border:1px solid var(--color-border);border-radius:var(--radius-sm);padding:var(--space-2);margin-bottom:var(--space-2);background:var(--color-bg)}.tool-call.is-blocked{border-color:var(--color-danger)}.check-list,.claim-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:3px}.check-list li{display:flex;align-items:center;gap:6px;padding:2px 0}.check-glyph{width:12px;text-align:center}.check-list .is-pass .check-glyph{color:var(--color-accent)}.check-list .is-fail .check-glyph{color:var(--color-danger)}.check-list .is-fail{color:var(--color-text)}.claim-list li{display:flex;gap:var(--space-2);align-items:baseline;padding:3px 0;border-bottom:1px solid var(--color-border)}.claim-supported .xs{color:var(--color-accent)}.claim-inferred .xs{color:var(--color-warn)}.claim-unsupported .xs,.danger-text{color:var(--color-danger)}@media (max-width:1100px){.ticket-body{grid-template-columns:1fr}.ticket-context{border-left:0;border-top:1px solid var(--color-border)}}.chart{margin:0}.chart-caption{display:flex;align-items:baseline;gap:var(--space-2);font-size:var(--text-sm);color:var(--color-text-muted);margin-bottom:var(--space-2)}.chart-body{width:100%}.chart-svg{width:100%;height:auto;overflow:visible}.grid-line{stroke:var(--color-border);stroke-width:1}.axis-label{fill:var(--color-text-subtle);font-size:9px;font-family:var(--font-mono)}.series-label{font-size:9px;font-family:var(--font-sans);font-weight:600}.bars{display:flex;flex-direction:column;gap:5px}.bar-row{display:grid;grid-template-columns:minmax(90px,160px) 1fr 56px;align-items:center;grid-gap:var(--space-2);gap:var(--space-2)}.bar-label{color:var(--color-text-muted)}.bar-track{height:14px;background:var(--color-bg-inset);overflow:hidden}.bar-fill,.bar-track{border-radius:var(--radius-sm)}.bar-fill{display:block;height:100%;transition:width var(--duration-slow) var(--ease-out)}.bar-value{text-align:right;color:var(--color-text-muted)}.percentile{margin-bottom:var(--space-4)}.percentile-head{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:5px}.percentile-track{position:relative;height:18px;background:var(--color-bg-inset);border-radius:var(--radius-sm)}.percentile-box{position:absolute;top:3px;bottom:3px;background:var(--color-accent-dim);border-radius:var(--radius-sm)}.percentile-marker{position:absolute;top:0;bottom:0;width:2px;border-radius:1px}.percentile-marker.is-p50{background:var(--color-accent)}.percentile-marker.is-p99{background:var(--color-warn)}.percentile-legend{display:flex;gap:var(--space-4);margin-top:4px;color:var(--color-text-subtle)}.calibration .diagonal{stroke:var(--color-border-strong)}.calib-ok{fill:var(--color-accent);opacity:.75}.calib-over{fill:var(--color-danger);opacity:.75}.containment-bars{display:flex;flex-direction:column;gap:var(--space-2)}.containment-row{display:grid;grid-template-columns:140px 1fr 56px;align-items:center;grid-gap:var(--space-2);gap:var(--space-2)}.containment-track{height:16px;background:var(--color-bg-inset);border-radius:var(--radius-sm);overflow:hidden}.containment-fill{display:block;height:100%;transition:width var(--duration-slow) var(--ease-out)}.containment-fill.is-true{background:var(--color-accent)}.containment-fill.is-naive{background:var(--color-border-strong)}.containment-note{margin:var(--space-3) 0 0;line-height:1.5;max-width:68ch}.gap-list{display:flex;flex-direction:column;gap:var(--space-2)}.gap{border:1px solid var(--color-border);border-radius:var(--radius-sm);padding:var(--space-2) var(--space-3)}.gap-examples{margin:5px 0 0;padding-left:var(--space-4)}.builder-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));grid-gap:var(--space-3);gap:var(--space-3)}.builder-grid .field{margin-bottom:0}.designer{display:grid;grid-template-columns:220px minmax(0,1fr) 340px;grid-gap:var(--space-3);gap:var(--space-3);padding:var(--space-4);align-items:start}.designer-list{display:flex;flex-direction:column;gap:1px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-bg-elevated);overflow:hidden}.designer-list-head{align-items:center;gap:var(--space-2);border-bottom:1px solid var(--color-border)}.designer-item,.designer-list-head{display:flex;padding:var(--space-2) var(--space-3)}.designer-item{flex-direction:column;gap:2px;align-items:flex-start;border:0;background:transparent;color:inherit;text-align:left;cursor:pointer;width:100%;border-left:2px solid transparent;transition:background var(--duration) var(--ease-out),border-color var(--duration) var(--ease-out)}.designer-item:hover{background:var(--color-bg-hover)}.designer-item.is-active{background:var(--color-bg-active);border-left-color:var(--color-accent-line)}.designer-preview{display:flex;flex-direction:column;gap:var(--space-3)}.model-preview{margin:0;white-space:pre-wrap;word-break:break-word;font-family:var(--font-mono);font-size:var(--text-sm);line-height:1.6;color:var(--color-text);background:var(--color-bg-inset);border:1px solid var(--color-border);border-radius:var(--radius-sm);padding:var(--space-3)}.option-row{display:grid;grid-template-columns:110px 130px 1fr auto;grid-gap:5px;gap:5px;align-items:center}.schedule{display:flex;flex-direction:column;gap:3px;margin-top:var(--space-3)}.schedule-day{display:grid;grid-template-columns:34px 1fr;align-items:center;grid-gap:var(--space-2);gap:var(--space-2)}.schedule-bar{position:relative;height:10px;background:var(--color-bg-inset);border-radius:var(--radius-sm);overflow:hidden}.schedule-window{position:absolute;top:0;bottom:0;background:var(--color-accent);opacity:.65}.save-bar{position:-webkit-sticky;position:sticky;bottom:0;display:flex;align-items:center;gap:var(--space-2);padding:var(--space-3) var(--space-4);background:var(--color-bg-elevated);border-top:1px solid var(--color-border);box-shadow:0 -8px 24px -12px rgba(0,0,0,.4);animation:rise-fade var(--duration) var(--ease-out)}@media (max-width:1200px){.designer{grid-template-columns:1fr}}.login-sso{display:grid;grid-gap:var(--space-2);gap:var(--space-2);padding:var(--space-3);border:1px dashed var(--color-border);border-radius:var(--radius-md);background:var(--color-bg-inset)}.login-sso p{margin:0;color:var(--color-text-muted)}.security-view{display:grid;grid-gap:var(--space-4);gap:var(--space-4)}.connection-list{list-style:none;margin:0;padding:0;display:grid;grid-gap:var(--space-3);gap:var(--space-3)}.connection{border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-bg-elevated);padding:var(--space-3);display:grid;grid-gap:var(--space-2);gap:var(--space-2);animation:rise-fade .24s var(--ease-out) both}.connection-head{display:flex;align-items:center;gap:var(--space-2)}.connection-body{display:grid;grid-gap:var(--space-3);gap:var(--space-3);grid-template-columns:minmax(0,1fr) minmax(0,1.2fr)}@media (max-width:900px){.connection-body{grid-template-columns:1fr}}.connection-urls{display:grid;grid-gap:var(--space-1);gap:var(--space-1);align-content:start}.connection-actions{display:flex}.connection-actions,.copy-row{align-items:center;gap:var(--space-2)}.copy-row{display:grid;grid-template-columns:9rem minmax(0,1fr) auto;grid-gap:var(--space-2);padding:var(--space-1) var(--space-2);background:var(--color-bg-inset);border-radius:var(--radius-sm)}.copy-row code{color:var(--color-text-muted)}.sso-form{display:grid;grid-gap:var(--space-3);gap:var(--space-3);margin-bottom:var(--space-3)}.sso-protocol{display:flex;gap:var(--space-2)}.sso-protocol label{display:inline-flex;align-items:center;gap:var(--space-1);padding:var(--space-1) var(--space-3);border:1px solid var(--color-border);border-radius:var(--radius-pill);cursor:pointer;font-size:var(--text-sm);transition:background var(--duration) var(--ease-out),border-color var(--duration) var(--ease-out)}.sso-protocol label.is-selected{border-color:var(--color-accent);background:var(--color-accent-dim)}.sso-protocol label:focus-within{outline:2px solid var(--color-focus);outline-offset:2px}.token-reveal{display:grid;grid-gap:var(--space-2);gap:var(--space-2);padding:var(--space-3);margin-bottom:var(--space-3);border:1px solid var(--color-accent);border-radius:var(--radius-md);background:var(--color-accent-dim)}.token-reveal code{word-break:break-all}.shadow-list{display:grid;grid-gap:var(--space-4);gap:var(--space-4)}.resolve-dialog,.webhook-list{display:grid;grid-gap:var(--space-3);gap:var(--space-3)}.resolve-dialog{width:min(560px,calc(100vw - var(--space-6)));max-height:calc(100vh - var(--space-6));overflow-y:auto;margin:auto;padding:var(--space-4);background:var(--color-bg-elevated);border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-overlay))}.resolve-head{display:flex;align-items:center;gap:var(--space-2)}.resolve-head h2{margin:0;font-size:var(--text-lg)}.resolve-options{display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.resolve-actions{display:flex;align-items:center;gap:var(--space-2)}.drawer-backdrop:has(.resolve-dialog){display:flex;align-items:center;justify-content:center}.col-sort{all:unset;cursor:pointer;display:inline-flex;align-items:center;gap:4px;min-height:24px;transition:color var(--duration) var(--ease-out)}.col-sort:hover{color:var(--color-text)}.col-sort:focus-visible{outline:2px solid var(--color-focus);outline-offset:2px;border-radius:var(--radius-sm)}.col-sort-arrow{color:var(--color-accent);font-size:.85em}[aria-sort=none] .col-sort-arrow{visibility:hidden}.cond-group{border:1px solid var(--color-border);border-radius:var(--radius-md);padding:var(--space-2) var(--space-3);background:var(--color-bg-inset);display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.cond-group[data-depth="1"],.cond-group[data-depth="2"]{background:var(--color-bg-elevated);border-left:2px solid var(--color-accent)}.cond-group-head{display:flex;align-items:center;gap:var(--space-2);flex-wrap:wrap}.cond-group-head label{display:inline-flex;align-items:center;gap:var(--space-1)}.cond-empty{margin:0}.cond-rows{display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.cond-row{display:flex;align-items:flex-start;gap:var(--space-2)}.cond-joiner{min-width:3.2rem;padding-top:6px;text-transform:uppercase;letter-spacing:.04em;color:var(--color-text-muted)}.cond-fields{display:flex;align-items:center;gap:var(--space-2);flex-wrap:wrap}.cond-fields,.cond-nested{flex:1 1;min-width:0}.cond-hint{flex-basis:100%}.cond-duration{display:inline-flex;align-items:center;gap:var(--space-1)}.cond-remove{align-self:center}.rule-builder{display:grid;grid-gap:var(--space-3);gap:var(--space-3)}.rule-section{display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.rule-section-title{display:flex;align-items:center;gap:var(--space-2);margin:0;font-size:var(--text-sm);text-transform:uppercase;letter-spacing:.06em;color:var(--color-text-muted)}.rule-actions-list{display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.rule-action{display:flex;align-items:center;gap:var(--space-2);flex-wrap:wrap;padding:var(--space-2);border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-bg-inset)}.rule-instruction{flex:1 1;min-width:260px}.rule-settings{display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.rule-footer{display:flex;align-items:center;gap:var(--space-2)}@media (max-width:720px){.cond-row{flex-wrap:wrap}.cond-fields>*{flex:1 1 auto;min-width:0}}.sla-targets{display:grid;grid-gap:var(--space-3);gap:var(--space-3);grid-template-columns:repeat(auto-fit,minmax(220px,1fr))}.sla-duration{display:flex;align-items:center;gap:var(--space-2)}.sla-duration input{max-width:8rem}.chip-ghost{border-style:dashed;color:var(--color-text-muted)}.chip-ghost:hover{color:var(--color-text);border-color:var(--color-accent)}.macro-picker{width:min(760px,calc(100vw - var(--space-6)));max-height:min(560px,calc(100vh - var(--space-6)));margin:auto;display:grid;grid-template-rows:auto 1fr auto;background:var(--color-bg-elevated);border:1px solid var(--color-border);border-radius:var(--radius-lg);overflow:hidden;box-shadow:0 24px 48px rgb(0 0 0/.32)}.macro-search{border:0;border-bottom:1px solid var(--color-border);border-radius:0;padding:var(--space-3)}.macro-body{display:grid;grid-template-columns:minmax(200px,1fr) minmax(0,1.4fr);min-height:0}.macro-list{list-style:none;margin:0;padding:var(--space-1);overflow-y:auto;border-right:1px solid var(--color-border)}.macro-list li{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-2);border-radius:var(--radius-sm);cursor:pointer;transition:background var(--duration) var(--ease-out)}.macro-list li.is-active{background:var(--color-accent-dim)}.macro-name{font-size:var(--text-sm)}.macro-empty{cursor:default;padding:var(--space-3)}.macro-preview{padding:var(--space-3);overflow-y:auto;display:grid;grid-gap:var(--space-2);gap:var(--space-2);align-content:start}.macro-preview-body{white-space:pre-wrap;margin:0}.macro-actions{display:flex;flex-wrap:wrap;gap:var(--space-1)}.macro-footer{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);border-top:1px solid var(--color-border)}.drawer-backdrop:has(.macro-picker){display:flex;align-items:center;justify-content:center}@media (max-width:640px){.macro-body{grid-template-columns:1fr}.macro-list{border-right:0}}.macro-blurb{margin:0 0 var(--space-3)}.macro-group+.macro-group{margin-top:var(--space-4)}.macro-admin-list{list-style:none;margin:0;padding:0;display:grid;grid-gap:1px;gap:1px;background:var(--color-border);border:1px solid var(--color-border);border-radius:var(--radius-md);overflow:hidden}.macro-admin-row{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);background:var(--color-bg-elevated);transition:background var(--duration-fast) var(--ease-out)}.macro-admin-row:hover{background:var(--color-bg-hover)}.macro-admin-main{min-width:0;flex:1 1}.macro-admin-main p{margin:2px 0 0}.macro-editor-head{display:grid;grid-template-columns:minmax(0,2fr) minmax(0,1fr);grid-gap:var(--space-3);gap:var(--space-3)}.macro-body-input{font-family:var(--font-mono);line-height:1.6;resize:vertical}.macro-placeholders{display:flex;flex-wrap:wrap;align-items:center;gap:var(--space-1);margin:calc(var(--space-2) * -1) 0 var(--space-3)}.placeholder-chip{font-family:var(--font-mono);font-size:var(--text-xs);padding:2px var(--space-2);border-radius:var(--radius-pill);border:1px solid var(--color-border);background:var(--color-bg-hover);color:var(--color-text-subtle);cursor:pointer;transition:color var(--duration-fast) var(--ease-out),border-color var(--duration-fast) var(--ease-out),transform var(--duration-fast) var(--ease-out)}.placeholder-chip:hover{color:var(--color-accent);border-color:var(--color-accent)}.placeholder-chip:active{transform:scale(.96)}@media (max-width:720px){.macro-editor-head{grid-template-columns:1fr}.macro-admin-row{flex-wrap:wrap}}.col-check{display:flex;align-items:center;justify-content:center}.col-check input{cursor:pointer;accent-color:var(--color-accent)}.inbox-row.is-checked{background:var(--color-accent-dim)}.inbox-row.is-checked.is-selected{background:color-mix(in srgb,var(--color-accent-dim) 70%,var(--color-bg-hover))}.bulk-bar{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);border-bottom:1px solid var(--color-border);background:var(--color-bg-hover);animation:bulk-in var(--duration) var(--ease-out) both}@keyframes bulk-in{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:none}}.bulk-tag{gap:var(--space-1)}.bulk-note,.bulk-tag{display:flex;align-items:center}.bulk-note{gap:var(--space-2);padding:var(--space-2) var(--space-3);border-bottom:1px solid var(--color-border);color:var(--color-text-subtle);animation:bulk-in var(--duration) var(--ease-out) both}@media (max-width:720px){.bulk-bar{flex-wrap:wrap}}.merge-dialog{width:min(560px,92vw);max-height:82vh;display:flex;flex-direction:column;background:var(--color-bg-elevated);border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-overlay);overflow:hidden}.merge-dialog-head{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-3);border-bottom:1px solid var(--color-border)}.merge-dialog-head h2{margin:0;font-size:var(--text-base)}.merge-body{padding:var(--space-3);overflow-y:auto;display:grid;grid-gap:var(--space-2);gap:var(--space-2);align-content:start}.merge-footer{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);border-top:1px solid var(--color-border)}.merge-hits{list-style:none;margin:0;padding:0;display:grid;grid-gap:1px;gap:1px;background:var(--color-border);border:1px solid var(--color-border);border-radius:var(--radius-md);overflow:hidden}.merge-hit{display:flex;align-items:center;gap:var(--space-2);width:100%;padding:var(--space-2);background:var(--color-bg-elevated);border:0;text-align:left;color:inherit;cursor:pointer;transition:background var(--duration-fast) var(--ease-out)}.merge-hit:focus-visible,.merge-hit:hover{background:var(--color-accent-dim)}.merge-summary{display:grid;grid-gap:var(--space-1);gap:var(--space-1);text-align:center;padding:var(--space-3);border:1px dashed var(--color-border);border-radius:var(--radius-md);animation:bulk-in var(--duration) var(--ease-out) both}.merge-summary p{margin:0}.merge-arrow{color:var(--color-accent);font-size:var(--text-xs);letter-spacing:.08em}.merge-banner{display:flex;align-items:center;gap:var(--space-2);margin:var(--space-2) 0 0;padding:var(--space-2) var(--space-3);border-left:2px solid var(--color-accent);background:var(--color-accent-dim);border-radius:var(--radius-sm)}.split-messages{list-style:none;margin:0;padding:0;display:grid;grid-gap:1px;gap:1px;background:var(--color-border);border:1px solid var(--color-border);border-radius:var(--radius-md);overflow:hidden;max-height:40vh;overflow-y:auto}.split-message{padding:var(--space-2);background:var(--color-bg-elevated)}.split-message.is-locked{display:flex;gap:var(--space-2);align-items:center;color:var(--color-text-subtle);background:var(--color-bg-hover)}.split-message .composer-toggle{width:100%;align-items:center}.side-panel{display:grid;grid-gap:var(--space-2);gap:var(--space-2);align-content:start;padding:var(--space-3);border-radius:var(--radius-md);background:var(--color-bg-elevated);border:1px solid var(--color-border);border-left:2px solid var(--color-warn)}.side-panel-head{display:flex;align-items:center;gap:var(--space-2);flex-wrap:wrap}.side-panel-head h3{margin:0;font-size:var(--text-sm)}.side-compose{display:grid;grid-gap:var(--space-2);gap:var(--space-2);overflow:hidden}.side-compose-row{display:grid;grid-template-columns:44px minmax(0,1fr);align-items:center;grid-gap:var(--space-2);gap:var(--space-2)}.side-compose-body{font-family:inherit;resize:vertical}.side-compose-actions{display:flex;align-items:center;gap:var(--space-2)}.side-thread{border:1px solid var(--color-border);border-radius:var(--radius-sm);overflow:hidden}.side-thread-head{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-2);background:var(--color-bg-hover)}.side-thread-toggle{display:flex;align-items:center;gap:var(--space-1);background:none;border:0;color:inherit;cursor:pointer;padding:0;min-width:0;transition:color var(--duration-fast) var(--ease-out)}.side-thread-toggle:hover{color:var(--color-accent)}.side-thread-messages{list-style:none;margin:0;padding:var(--space-2);display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.side-message-head{display:flex;align-items:center;gap:var(--space-2)}.side-message-body{margin:2px 0 0;white-space:pre-wrap}.side-reply{display:grid;grid-gap:var(--space-2);gap:var(--space-2);padding:var(--space-2);border-top:1px solid var(--color-border)}.side-reply-actions{gap:var(--space-2)}.cc-editor,.side-reply-actions{display:flex;align-items:center}.cc-editor{gap:var(--space-1);flex-wrap:wrap}.cc-chip{display:inline-flex;align-items:center;gap:4px;padding:1px var(--space-1) 1px var(--space-2);border-radius:var(--radius-pill);border:1px solid var(--color-border);background:var(--color-bg-hover);color:var(--color-text-subtle)}.cc-chip.is-contact{border-style:dashed}.cc-chip button{background:none;border:0;color:inherit;cursor:pointer;padding:0 2px;line-height:1;transition:color var(--duration-fast) var(--ease-out)}.cc-chip button:hover{color:var(--color-danger)}.cc-add{display:inline-flex}.portal{min-height:100dvh;display:grid;grid-template-rows:auto 1fr auto;background:var(--color-bg)}.portal-header{border-bottom:1px solid var(--color-border);background:var(--color-bg-elevated)}.portal-header-inner{max-width:860px;margin:0 auto;padding:var(--space-3) var(--space-4);display:flex;align-items:baseline;gap:var(--space-2);flex-wrap:wrap}.portal-mark{font-family:var(--font-display);font-size:var(--text-lg);font-weight:600}.portal-mark-sub{color:var(--color-text-subtle)}.portal-spacer{flex:1 1}.portal-nav{display:flex;gap:var(--space-1)}.portal-tab{background:none;border:0;padding:var(--space-1) var(--space-2);border-radius:var(--radius-pill);color:var(--color-text-subtle);cursor:pointer;transition:color var(--duration-fast) var(--ease-out),background var(--duration-fast) var(--ease-out)}.portal-tab:hover{color:var(--color-text)}.portal-tab.is-active{color:var(--color-accent);background:var(--color-accent-dim)}.portal-main{padding:var(--space-5) var(--space-4)}.portal-footer,.portal-main{max-width:860px;width:100%;margin:0 auto}.portal-footer{border-top:1px solid var(--color-border);padding:var(--space-3) var(--space-4);display:flex;align-items:center;justify-content:space-between;gap:var(--space-3);flex-wrap:wrap}.portal-footer-controls{display:flex;align-items:center;gap:var(--space-2)}.portal-muted{color:var(--color-text-subtle)}.portal-error{color:var(--color-danger)}.portal-hero{text-align:center;margin-bottom:var(--space-5)}.portal-hero h1{font-family:var(--font-display);font-size:clamp(1.8rem,5vw,2.6rem);margin:0 0 var(--space-3);animation:portal-rise var(--duration-slow) var(--ease-out) both}@keyframes portal-rise{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}.portal-input,.portal-search,.portal-textarea{width:100%;padding:var(--space-3);font:inherit;color:var(--color-text);background:var(--color-bg-elevated);border:1px solid var(--color-border);border-radius:var(--radius-md);transition:border-color var(--duration-fast) var(--ease-out),box-shadow var(--duration-fast) var(--ease-out)}.portal-search{font-size:var(--text-lg)}.portal-input:focus,.portal-search:focus,.portal-textarea:focus{outline:none;border-color:var(--color-accent);box-shadow:0 0 0 3px var(--color-accent-dim)}.portal-textarea{resize:vertical}.portal-label{display:block;margin:var(--space-3) 0 var(--space-1);font-weight:500}.portal-button{padding:var(--space-2) var(--space-4);font:inherit;font-weight:500;color:var(--color-accent-contrast);background:var(--color-accent);border:0;border-radius:var(--radius-md);cursor:pointer;transition:transform var(--duration-fast) var(--ease-out),filter var(--duration-fast) var(--ease-out)}.portal-button:hover:not(:disabled){filter:brightness(1.08)}.portal-button:active:not(:disabled){transform:scale(.98)}.portal-button:disabled{opacity:.5;cursor:not-allowed}.portal-back{background:none;border:0;color:var(--color-text-subtle);cursor:pointer;padding:0;margin-bottom:var(--space-3);transition:color var(--duration-fast) var(--ease-out)}.portal-back:hover{color:var(--color-accent)}.portal-articles,.portal-tickets{list-style:none;margin:0;padding:0;display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.portal-article-card,.portal-ticket{display:flex;width:100%;text-align:left;gap:var(--space-3);padding:var(--space-3);background:var(--color-bg-elevated);border:1px solid var(--color-border);border-radius:var(--radius-md);color:inherit;font:inherit;cursor:pointer;transition:border-color var(--duration) var(--ease-out),transform var(--duration) var(--ease-out)}.portal-article-card{flex-direction:column;gap:var(--space-1)}.portal-article-card:hover,.portal-ticket:hover{border-color:var(--color-accent);transform:translateY(-1px)}.portal-ticket{align-items:center;justify-content:space-between}.portal-ticket-main{display:grid;grid-gap:2px;gap:2px;min-width:0}.portal-status{padding:2px var(--space-2);border-radius:var(--radius-pill);font-size:var(--text-xs);white-space:nowrap;border:1px solid var(--color-border);color:var(--color-text-subtle)}.portal-status.is-pending_customer{border-color:var(--color-warn);color:var(--color-warn)}.portal-status.is-closed,.portal-status.is-resolved{border-color:var(--color-accent);color:var(--color-accent)}.portal-conversations-head{display:flex;align-items:center;justify-content:space-between;gap:var(--space-3);flex-wrap:wrap;margin-bottom:var(--space-4)}.portal-article h1,.portal-conversations-head h1,.portal-new h1,.portal-thread-head h1{font-family:var(--font-display);margin:0}.portal-thread-head{display:flex;align-items:center;justify-content:space-between;gap:var(--space-3);flex-wrap:wrap;margin-bottom:var(--space-4)}.portal-messages{list-style:none;margin:0 0 var(--space-4);padding:0;display:grid;grid-gap:var(--space-3);gap:var(--space-3)}.portal-message{padding:var(--space-3);border-radius:var(--radius-md);background:var(--color-bg-elevated);border:1px solid var(--color-border);max-width:92%;animation:portal-rise var(--duration) var(--ease-out) both}.portal-message.is-mine{margin-left:auto;background:var(--color-accent-dim);border-color:transparent}.portal-message-head{display:flex;gap:var(--space-2);font-size:var(--text-xs);margin-bottom:var(--space-1)}.portal-message p{margin:0;white-space:pre-wrap}.portal-new,.portal-reply{display:grid;grid-gap:var(--space-2);gap:var(--space-2);justify-items:start}.portal-article .portal-prose{line-height:1.7;max-width:68ch}.portal-article-foot{margin-top:var(--space-5);padding-top:var(--space-3);border-top:1px solid var(--color-border);justify-items:start}.portal-article-foot,.portal-empty{display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.portal-empty{text-align:center;justify-items:center;padding:var(--space-5) 0}@media (max-width:600px){.portal-main{padding:var(--space-4) var(--space-3)}.portal-message{max-width:100%}.portal-ticket{flex-direction:column;align-items:flex-start}.portal-back,.portal-button,.portal-tab{min-height:44px}.portal-tab{padding:var(--space-2) var(--space-3)}.portal-footer-controls button{min-width:44px;min-height:44px}.portal-header-inner{padding:var(--space-2) var(--space-3)}.portal-nav{width:100%}.portal-tab{flex:1 1}}.tab-bar,.tab-sheet-backdrop{display:none}.offline-bar{position:fixed;top:0;left:0;right:0;z-index:60;display:flex;align-items:center;justify-content:center;gap:var(--space-2);padding:calc(env(safe-area-inset-top, 0px) + var(--space-2)) var(--space-3) var(--space-2);background:var(--color-warn);color:#1a1200;font-size:var(--text-sm);animation:offline-in var(--duration-slow) var(--ease-out) both}@keyframes offline-in{0%{transform:translateY(-100%)}to{transform:none}}.install-button{position:fixed;right:var(--space-3);z-index:55;bottom:calc(env(safe-area-inset-bottom, 0px) + var(--space-3));padding:var(--space-2) var(--space-3);min-height:44px;font:inherit;font-weight:500;color:var(--color-accent-contrast);background:var(--color-accent);border:0;border-radius:var(--radius-pill);cursor:pointer;box-shadow:var(--shadow-overlay);animation:install-in var(--duration-slow) var(--ease-out) both}@keyframes install-in{0%{opacity:0;transform:translateY(8px) scale(.96)}to{opacity:1;transform:none}}@media (max-width:900px){.tab-bar{position:fixed;left:0;right:0;z-index:50;bottom:0;display:flex;padding-bottom:env(safe-area-inset-bottom,0);background:var(--color-bg-elevated);border-top:1px solid var(--color-border)}.tab-bar-item{flex:1 1;display:grid;grid-gap:2px;gap:2px;place-items:center;min-height:56px;padding:var(--space-1);font-size:var(--text-xs);font-family:inherit;background:none;border:0;color:var(--color-text-subtle);cursor:pointer;position:relative;transition:color var(--duration-fast) var(--ease-out)}.tab-bar-item.is-active{color:var(--color-accent)}.tab-bar-item:active{background:var(--color-bg-hover)}.tab-bar-icon{font-size:1.1rem;line-height:1}.tab-bar-badge{position:absolute;top:6px;right:50%;transform:translateX(18px);min-width:16px;padding:0 4px;border-radius:var(--radius-pill);background:var(--color-accent);color:var(--color-accent-contrast);font-size:10px;line-height:16px;text-align:center}.tab-sheet-backdrop{position:fixed;inset:0;z-index:51;display:block;background:rgb(0 0 0/.45);animation:fade-in var(--duration) var(--ease-out) both}@keyframes fade-in{0%{opacity:0}to{opacity:1}}.tab-sheet{position:fixed;left:0;right:0;bottom:calc(56px + env(safe-area-inset-bottom, 0px));background:var(--color-bg-elevated);border-top:1px solid var(--color-border);border-radius:var(--radius-lg) var(--radius-lg) 0 0;padding:var(--space-2);animation:sheet-up var(--duration-slow) var(--ease-out) both}@keyframes sheet-up{0%{transform:translateY(100%)}to{transform:none}}.tab-sheet-item{display:flex;align-items:center;gap:var(--space-3);width:100%;min-height:52px;padding:0 var(--space-3);font:inherit;text-align:left;color:var(--color-text);background:none;border:0;border-radius:var(--radius-md);cursor:pointer}.tab-sheet-item.is-active{color:var(--color-accent);background:var(--color-accent-dim)}.tab-sheet-item:active{background:var(--color-bg-hover)}.tab-sheet-footer{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);margin-top:var(--space-1);border-top:1px solid var(--color-border)}.main{padding-bottom:calc(56px + env(safe-area-inset-bottom, 0px))}.install-button{bottom:calc(56px + env(safe-area-inset-bottom, 0px) + var(--space-2))}.inbox-head{display:none}.inbox-grid{--inbox-grid:1fr!important}.inbox-row{display:flex!important;flex-wrap:wrap;align-items:center;gap:2px var(--space-2);height:auto!important;min-height:72px;padding:var(--space-2) var(--space-3);border-bottom:1px solid var(--color-border)}.inbox-row .col-check{order:1;flex:none}.inbox-row .col-subject{order:2;flex:1 1 auto;min-width:0}.inbox-row .col-priority{order:3;flex:none}.inbox-row:after{content:"";order:4;flex-basis:100%;height:0}.inbox-row .col-number{order:5;flex:none;padding-left:calc(24px + var(--space-2))}.inbox-row .col-status{order:6;flex:none}.inbox-row .col-account{order:7;flex:1 1 auto;min-width:0}.inbox-row .col-updated{order:8;flex:none}.inbox-row .col-sla{order:9;flex:none}.inbox-row .col-assignee,.inbox-row .col-custom{display:none}.inbox-subject{white-space:normal}.inbox-scroll>[style*=height]{height:auto!important}.inbox-scroll>[style*=height]>*{transform:none!important}.inbox-hints{display:none}.inbox-toolbar{flex-wrap:wrap;gap:var(--space-2)}.inbox-search{flex:1 1 100%}.inbox-toolbar .btn{min-height:44px}.inbox-toolbar input{font-size:16px}.inbox-views{overflow-x:auto;flex-wrap:nowrap;scrollbar-width:none;-webkit-overflow-scrolling:touch}.inbox-views::-webkit-scrollbar{display:none}.inbox-views .chip{flex:none;min-height:44px}.ticket-body{grid-template-columns:1fr!important}.ticket-context{border-left:0;border-top:1px solid var(--color-border)}.composer-draft-banner,.ticket-header-sub{flex-wrap:wrap}.composer-draft-banner .mono{overflow-wrap:anywhere;min-width:0}.field-row-label{overflow-wrap:anywhere}.composer-input{font-size:16px}}:root{--color-bg:#fbfbfc;--color-bg-elevated:#ffffff;--color-bg-hover:#f2f3f5;--color-bg-active:#e9eaee;--color-bg-inset:#f5f6f8;--color-border:#e3e5ea;--color-border-strong:#c8ccd4;--color-text:#101114;--color-text-muted:#4f5563;--color-text-subtle:#5f6673;--color-accent:#048a4c;--color-accent-hover:#036f3d;--color-accent-contrast:#ffffff;--color-accent-dim:rgba(4,138,76,0.10);--color-accent-line:#048a4c;--color-warn:#a35a00;--color-warn-dim:rgba(163,90,0,0.10);--color-danger:#c0293a;--color-danger-dim:rgba(192,41,58,0.10);--color-info:#2a5bd7;--color-info-dim:rgba(42,91,215,0.10);--color-focus:#048a4c;--shadow-overlay:0 16px 48px -12px rgba(16,17,20,0.18),0 0 0 1px var(--color-border);--dot-grid:rgba(16,17,20,0.05);--radius-sm:4px;--radius-md:8px;--radius-lg:12px;--radius-pill:999px;--font-display:"Bricolage Grotesque","SF Pro Display",-apple-system,system-ui,sans-serif;--font-sans:"Inter",-apple-system,BlinkMacSystemFont,system-ui,sans-serif;--font-mono:"JetBrains Mono",ui-monospace,"SF Mono",Menlo,monospace;--text-2xs:10px;--text-xs:11px;--text-sm:12px;--text-base:13px;--text-md:14px;--text-lg:16px;--text-xl:19px;--text-2xl:22px;--text-3xl:26px;--space-1:4px;--space-2:8px;--space-3:12px;--space-4:16px;--space-5:24px;--space-6:32px;--space-7:48px;--row-height:36px;--row-height-compact:28px;--rail-width:216px;--context-width:320px;--ease-out:cubic-bezier(0.16,1,0.3,1);--ease-rail:cubic-bezier(0.32,0.72,0,1);--duration-fast:60ms;--duration:150ms;--duration-rail:180ms;--duration-slow:220ms;--z-drawer:40;--z-modal:50;--z-toast:60}@media (prefers-color-scheme:dark){:root:not([data-theme=light]){--color-bg:#0a0a0b;--color-bg-elevated:#141416;--color-bg-hover:#1c1c1f;--color-bg-active:#232327;--color-bg-inset:#101012;--color-border:#26262a;--color-border-strong:#3a3a40;--color-text:#f5f5f7;--color-text-muted:#9a9aa1;--color-text-subtle:#8d8d96;--color-accent:#05c46b;--color-accent-hover:#0ade7c;--color-accent-contrast:#06110c;--color-accent-dim:rgba(5,196,107,0.12);--color-accent-line:#05c46b;--color-warn:#ffa726;--color-warn-dim:rgba(255,167,38,0.12);--color-danger:#ff4757;--color-danger-dim:rgba(255,71,87,0.12);--color-info:#5f8bff;--color-info-dim:rgba(95,139,255,0.12);--color-focus:#05c46b;--shadow-overlay:0 16px 48px -12px rgba(0,0,0,0.7),0 0 0 1px var(--color-border);--dot-grid:rgba(245,245,247,0.045)}}:root[data-theme=dark]{--color-bg:#0a0a0b;--color-bg-elevated:#141416;--color-bg-hover:#1c1c1f;--color-bg-active:#232327;--color-bg-inset:#101012;--color-border:#26262a;--color-border-strong:#3a3a40;--color-text:#f5f5f7;--color-text-muted:#9a9aa1;--color-text-subtle:#8d8d96;--color-accent:#05c46b;--color-accent-hover:#0ade7c;--color-accent-contrast:#06110c;--color-accent-dim:rgba(5,196,107,0.12);--color-accent-line:#05c46b;--color-warn:#ffa726;--color-warn-dim:rgba(255,167,38,0.12);--color-danger:#ff4757;--color-danger-dim:rgba(255,71,87,0.12);--color-info:#5f8bff;--color-info-dim:rgba(95,139,255,0.12);--color-focus:#05c46b;--shadow-overlay:0 16px 48px -12px rgba(0,0,0,0.7),0 0 0 1px var(--color-border);--dot-grid:rgba(245,245,247,0.045)}*,:after,:before{box-sizing:border-box}html{-webkit-text-size-adjust:100%}body{margin:0;background:var(--color-bg);color:var(--color-text);font-family:var(--font-sans);font-size:var(--text-base);line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;transition:background-color var(--duration) var(--ease-out),color var(--duration) var(--ease-out)}h1,h2,h3,h4,h5,h6{font-family:var(--font-display);font-variation-settings:"opsz" 24,"wdth" 96,"wght" 620;letter-spacing:-.015em;margin:0;line-height:1.2}.mono,[data-mono],code,kbd,pre{font-family:var(--font-mono);font-feature-settings:none;font-variant-ligatures:none}.tabular,[data-tabular],td[data-numeric]{font-variant-numeric:tabular-nums;font-feature-settings:"tnum" 1,"tnum"}input[type=checkbox],input[type=radio],input[type=range],progress{accent-color:var(--color-accent)}input[type=range]{width:100%;cursor:pointer}a{color:var(--color-accent);text-decoration:none}a:hover{text-decoration:underline}:focus-visible{outline:2px solid var(--color-focus);outline-offset:2px;border-radius:var(--radius-sm)}:focus:not(:focus-visible){outline:none}::selection{background:var(--color-accent-dim);color:var(--color-text)}::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--color-border-strong);border-radius:var(--radius-pill);border:2px solid var(--color-bg)}::-webkit-scrollbar-thumb:hover{background:var(--color-text-subtle)}@keyframes rise-fade{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@keyframes fade-in{0%{opacity:0}to{opacity:1}}@keyframes slide-from-right{0%{transform:translateX(24px);opacity:0}to{transform:none;opacity:1}}@keyframes caret-pulse{0%,to{opacity:1}50%{opacity:.25}}@keyframes shimmer{0%{background-position:-200% 0}to{background-position:200% 0}}.rise{animation:rise-fade var(--duration-slow) var(--ease-out) both}.skeleton{background:linear-gradient(90deg,var(--color-bg-inset) 25%,var(--color-bg-hover) 50%,var(--color-bg-inset) 75%);background-size:200% 100%;animation:shimmer 1.4s linear infinite;border-radius:var(--radius-sm)}@media (prefers-reduced-motion:reduce){*,:after,:before{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important;scroll-behavior:auto!important}}.dot-ground{background-image:radial-gradient(circle,var(--dot-grid) 1px,transparent 1px);background-size:16px 16px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}